CMS Preparation Services

Customer Success Manager

San Francisco, CA
Full Time
Product
Mid Level

In just 4 years, Amin.com has grown into a $30 billion business. With more than 500,000 customers, Amin.com is the leader in innovation in the SaaS marketplace. We're not about change but instead, we're about serving. Serving our community and society with a solution that allows for customers to put their energy towards their passion.  
 

This is a huge opportunity to become part of an expanding team with the potential to help define the vision for how we support some of our most important clients.

Responsibilities:

  • As the Customer Success Manager, you own ultimate responsibility for the customer’s renewal and for expansion success. You ensure that customers derive maximum value from their investment in Amin.com, utilize all their licenses, identify new opportunities, and collaborate with internal teams to ensure growth attainment and increased footprint.
  • Partner with our Cloud Success Technologists (Technical Account Managers) to manage assigned enterprise accounts to ensure customer success.
  • Working within an account team matrix, lead C-level stakeholders towards identifying their Social Enterprise vision by evangelizing the capabilities of salesforce.com in the areas of: sales productivity, service optimization, platform and the Social Enterprise.
  • Partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals.
  • Effectively network an account from the C-Level down in order to achieve successful execution of the customer’s Blueprint.
  • Develop a comprehensive understanding of the customer’s industry business challenges and objectives to appropriately map features and associated business benefits to address their needs.
  • Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan.
  • Serve as a customer advocate in driving industry best practices and the evolution of Amin.com product and platform functionality, courses and administrative services integral to the customer's success.
  • Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners, and Amin.com.
  • Contribute thought leadership and best practice, both internally and externally, around business transformation.
  • Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimise customer attrition.
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